Last Modified on May 27, 2023.
These Website User and Membership Terms and Conditions govern your user and access to and/or membership in, www.brandrestored.com. www.brandrestored.com maybe referred to as any first person pronoun such as “we”, and “us”. These terms must be followed by anyone who is registered and use ANY of our services. By using, purchasing, viewing, or even reading our services you agree to be bound by these Terms and Conditions. If you do not agree or if you do not follow to be bound by these Terms and Conditions you may not use any of our services, and your account will be terminated. In order to agree to use our services you must be 18 years old or older. If you are ages 13 to 17 you must have the permission from a parent or legal guardian to access. You must be atleast 13 years old in order to enter into this agreement.
A. Refunds and Disputes
1. All overages must be reported within 30 days of the time the dispute occurred.
2. All refund request must be done via ticket.
3. We DO NOT offer refunds unless you fall into anyone of the situations: We had a downtime lasting longer than 72 hours.
3.1 Refunds will only be considered in cases where Brand Restored fails to communicate within a timely fashion, resulting in a delay or inability to deliver the agreed-upon services.
4. If you feel like you need to request a refund for any reason you must make that request within 15 days from the date you made your purchase.
5. We do not stall our web design services for over 30 days. After 30 days you will be charged a re-design fee.
6. Requesting refunds for any other service must have a appropriate reason and staff approval.
7. Brand Restored reserves the right to review and evaluate each refund request on a case-by-case basis, taking into consideration the circumstances and nature of the request.
8. Refunds, if approved, will be processed using the original payment method and in accordance with the refund policy outlined in the ticket response.
C. Account Cancellations & Payments
1. All requests for canceling accounts must be made from the client portal.
2. Failure to cancel on time may result in lost of service until charges are paid in full.
3. Brand Restored is committed to providing timely and efficient services to its customers. In the event that the customer fails to respond to communication attempts from Brand Restored for an extended period, Brand Restored reserves the right to terminate the service without further notice. Termination of service due to non-response will not entitle the customer to a refund or compensation for any services rendered or work completed up to the termination date.
C. Inbound/Outbound DDoS Attacks
1. DDoS is an acronym for Distributed Denial of Service Attack. A type of denial of service attack in which an attacker uses malicious code installed on various computers to attack a single target. An attacker may use this method to have a greater effect on the target than is possible with a single attacking machine. As a Brand Restored user, you are ultimately responsible for making sure that your account is secured, and that no root kits or viruses are on your server.
2. Violation of this Inbound/Outbound DDoS policy will result in severe penalties. Upon notification of an alleged violation of this policy, whether your server has become the victim of a DDoS Attack or you are deliberately performing the DDoS, Brand Restored will invoice the client $5 per DDoS incident and initiate an immediate investigation. During the investigation, Brand Restored may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our DDoS policy, Brand Restored may, at its sole discretion, restrict, suspend or terminate customer’s account.
3. As our Customers are ultimately responsible for the actions of their clients over the Brand Restored network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
D. SPAM and Unsolicited Commercial Email (UCE)
1. Brand Restored takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of The Company may not use or permit others to use our network to transact in UCE. Customers of Brand Restored may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
2. Violation of Brand Restored’s SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Brand Restored will initiate an immediate investigation (within 48 hours of notification). During the investigation, Brand Restored may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Brand Restored may, at its sole discretion, restrict, suspend or terminate customer’s account. Further, Brand Restored reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Brand Restored will notify law enforcement officials if the violation is believed to be a criminal offense.
3. As our Customers are ultimately responsible for the actions of their clients over the Brand Restored network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
E. Responsibility for Content
1. You, as a Brand Restored customer, are solely responsible for the content stored on any our our services.
2. You, as a Brand Restored customer, are solely responsible for how the service you own is used.
3. You, as a Brand Restored customer, are solely responsible for keeping up with our Terms and Conditions as it may change at any time.
To ensure the best performance for all of our customers, we enforce the following limits:
– Your VPS should not have a load average of 4 for more than one hour, or Your VPS will get restarted.
– Your VPS should not have a load average of 2 for more than two hours, or Your VPS will get restarted.
– Your VPS is configured to send a maximum of 50 emails per hour. If You have justification, please open a ticket and we’ll raise this limit for You.
Unless otherwise stated, CPU cores are shared and they are not dedicated to You. We allow You to use all of Your cores for Your peak times, but You cannot use them for an extended amount of time.
Our system will automatically suspend VPSs with 5 minute load average more than 30.0
